Return & Refund Policy

Ridges accepts eligible returns for jump ropes purchased through ridges.shop. This policy explains the return window, accepted condition, return method, return label, inspection process, exchanges, refund timing, and fitness-product condition requirements.

Return Window and Accepted Return Types

Returns are accepted for defective and non-defective products within 30 days after delivery. Product condition: new only. Returned items must be unused, clean, dry, free of sweat, dirt, floor marks, odor, pet hair, damaged beads, worn cable marks, missing parts, and returned with original packaging and included components when possible.

Return Method, Label, and Fees

Return method: by mail. Return label: included in the package, free. Restocking fees: No cost. No restocking fee applies to approved returns. Customers should package ropes, handles, adjustment parts, beads, counter handles, and cordless ball ends securely so they are protected during return transit.

Return Address

Return address: 4919 SW John Daniels Rd Kinard, FL, 32449 United States.

Fitness Product Condition Notes

Items may be refused if they show used rope wear, scuffed handles, sweat residue, frayed cord, damaged beads, kinked rope from use, missing counter parts, missing cordless ball ends, or surface damage caused after delivery. For hygiene and inspection reasons, used fitness products cannot be accepted as new-condition returns unless the return relates to a verified defect.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, missing a part, incorrect in color, incorrect in rope type, or different from the order, email care@ridges.shop before mailing it back. Include the order number, product name, a short description of the issue, and clear photos of the rope, handles, connection points, packaging, and shipping carton if damage is visible.

How to Start a Return

To start a return, contact care@ridges.shop with the order number, customer name, item name, return reason, and photos when relevant. Returns without order identification may take longer to process. Please wait for return instructions before mailing the product.

Refund Timing

Approved refunds are issued to the original payment method after the return is received and inspected. Refund processing time: 10 days after approval. Banks, card issuers, and payment providers may require additional time to post funds to the account.

Exchanges and Cancellations

Accept exchanges for eligible items when the requested replacement is available. If the requested rope type, color, or handle format is unavailable, the customer may return the eligible item and place a new order. Orders may be cancelled only before fulfillment begins. Once an order is packed or shipped, the return process applies.